The
Beach Houses RESORT BOOKING TERMS & CONDITIONS
Please read these booking terms and conditions carefully
as they incorporate the basis upon which bookings are
accepted by The Beach Houses
Prices
Prices are quoted in Australian dollars. The rates are
subject to change without notice until booking is confirmed
by deposit. We endeavour to provide the best possible
price for the period of booking. In the event that you
are able to obtain a better price for our property elsewhere,
please advise and we will do our best to match it. This
excludes price matching for private rentals.
How to book:
Reservations can be made via our request booking "BOOK
ON LINE" page or by calling 07-5443 3049 OR 1800
662 932 or by email to stay@beachhouses.com.au.
All bookings must be secured with a deposit by credit
card at time of booking. Full payment is required upon
arrival.
We gladly accept Visa & Master Card. Diners or AMEX
card are not accepted.
The Beach Houses Check-in and Check-out Times:
Check-in time: after 14:00 (2pm)
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00 - an extra night's rate will
be charged, subject to availability(unless otherwise
arranged with management).
Minimum lengths of stays apply during special event
periods.
All The Beach Houses apartments are NON SMOKING except
balconies.
The Beach Houses maximum rooming configuration for
all apartments are as follows:
1 Bedroom = 2 persons
2 Bedrooms = 4 persons
3 Bedrooms = 6 persons
All 2 & 3 Bedroom apartments are equipped with Queen
beds in the main bedroom and two single beds or double
in second bedroom and 2 singles in third so please advise
your bedding configuration at time of booking.
Cots are accepted in addition to the maximum number
of persons above. Maximum 1 cot per apartment.
Identification:
Adequate identification is required at time of check-in
to verify your identity. A current drivers licence,
passport or other form of photo identification (ID)
will be asked for prior to check-in. We require all
credit card usage to be accompanied by this ID.
If you do not agree with this policy, then you must
arrange an alternative payment process, ensuring that
any EFT money transfer is completed 5-days prior to
your arrival and that you have adequate cash on arrival
to cover the security bond / deposit. We do not accept
personal or company cheques, money orders or foreign
currency on arrival.
Security Bond:
A credit card will be asked for at time of check in
and will be used to cover incidental items such as (but
not limited to):
Telephone charges
Any breakages or damage incurred during your stay.
Any excessive cleaning charges, above the normal level
of cleaning, due to the apartment being left in an unacceptable
state.
Any recreational charge e.g. tours
Additional servicing charges.
In the event that the guest cannot provide a credit
card as a guarantee, a cash security deposit will be
required along with photo identification. This bond
will then be returned on departure by cash once the
apartment has been checked by our staff.
Services provided:
Housekeeping and linen service will only be provided
to guests staying 10 nights or more in which a mid service
clean will be done on or around the 7th day. NOTE: If
extra servicing is required additional charges apply.
Rubbish Removal:
A rubbish dispose bin is provided for the removal of
rubbish from the apartment. All guests are responsible
for the removal of their own rubbish on a daily basis.
Failure to remove all rubbish on exiting may result
in a $30.00 fee.
Cancellations:
The Beach Houses adopts the following practice when
dealing with cancellation of a holiday booking.
HIGH & MID SEASON
• If the booking is cancelled 28 days or more prior
to the planned date of arrival, there will be a full
refund of the deposit less an administration fee of
13.2% of the first weeks booking or part there of will
be made (to the minimum of $50.00).
• If the booking is cancelled less than 28 days prior
to the planned arrival date, there will be no refund
unless and until the premises are re-let for the total
period of the original booking. An administration fee
of $50.00 will be deducted from the deposit held before
the remainder is refunded.
LOW SEASON
• If the booking is cancelled 14 days or more prior
to the planned date of arrival, there will be a full
refund of the deposit less an administration fee of
13.2% of the first weeks booking or part thereof will
be made (to the minimum of $50.00).
• If the booking is cancelled less than 14 days prior
to the planned arrival date, there will be no refund
unless and until the premises are re-let for the total
period of the original booking. An administration fee
of $50.00 will be deducted from the deposit held before
the remainder is refunded.
SHORT NOTICE BOOKINGS
• Where a booking is made less than 14 days prior to
the planned arrival date, there will be no refund unless
and until the premises are re-let for the total period
of the original booking. An administration fee of $50.00
will be deducted from the deposit held before the remainder
is refunded.
CONFIRMED BOOKINGS
• A booking that has not been confirmed by a deposit
being paid is not guaranteed.
• A deposit of $150.00 will confirm a one-week booking
during low season.
• A deposit of $200.00 (or $400.00) will confirm a one-week
booking in mid & high season.
• The balance of the tariff is due on arrival
(or such other time as stated).
The administration fee covers the cost of processing
the booking, receipting and banking the money, cancelling
the booking from the system, drawing the refund cheque,
mailing the refund cheque with a covering letter and
meeting bank charges.
No Shows - Deposit is not returned. Guests who reduce
length of stay once in house will not receive a refund
on nights booked & paid.
Descriptions, Photographs & Maps:
Descriptions are based on information available at the
time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information
only and highlight places in surrounding areas. Property
photographs are representative only, actual apartments
occupied may vary in decor and inclusions from those
shown.
Travel Insurance:
We recommend that, at time of booking, you consider
purchasing a travel insurance policy of your choice.
Travel Insurance can be purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying without
the accompaniment of an adult over the age of 18 years
is considered by most airlines/hotels as an unaccompanied
minor/s. Unaccompanied minor reservations are not accepted
by The Beach Houses
Limit of liability:
We do our best to ensure your booking arrangements are
satisfactory, however The Beach Houses does not accept
any liability whatsoever for any injury damage, loss,
delay, additional expenses or inconvenience caused directly
or indirectly by any events which are beyond its control
including, but not limited to, war, civil disturbance,
terrorism, fire, floods, acts of God, acts of Government
or of any other authorities, accident to or failure
of machinery or equipment, maintenance requirements
or industrial action.
Special Conditions:
If in the event that The Beach Houses cannot provide
the apartment accommodation as requested, we will find
alternative accommodation in another apartment type
at the same property. In extreme cases we will relocate
a guest to a near by complex of similar standard, or
offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon
demand, any amount owing to The Beach Houses, pursuant
to the booking and accommodation (including without
limitation those incidentals such as telephone, cleaning,
etc. set out above) The Beach Houses reserves the right
to deny access to the guest and ask that they vacate
the premises.
If in the event that a guest has caused damage to the
property or effected other guests/occupants of the property,
The Beach Houses reserves the right to ask that guest
to leave and forfeit any monies paid, and will require
the guest to pay for any damage caused.
If a guest/occupant behaves in an unacceptable or aggressive
manner to other guests/occupants or The Beach Houses
and security staff, or is suspected of carrying out
illegal acts on the premises, that guest/occupant will
be asked to leave and the appropriate authorities will
be notified. All monies paid will be forfeited.
